We’ve found that having a lot of team documentation helps keep everyone on the same page – so we try to ensure everything is written down somewhere.

We are very active in encouraging team members to read & learn from our Guidelines.

We add frequently to our knowledge base & expect all staff (including new staff) to make frequent contributions.

The second time you say or do the same thing, it’s time to add it to the documentation.

In the case of new staff, we always try to use their initial learning to find & guide changes to areas that need improvement.

Add any info you find helps you at each Guideline page as you use it to learn a new area. This helps others with similar needs.

We do this on everything – we expect it to become a habit with all people working with us.

Neil Murray