Last Updated on December 12, 2024 by Neil Murray

Below are the list of setting we use on Freshdesk and do changes to

Table of Contents #

• Setting Page
  • Team
    • Agents
    • Groups
    • Business Hours
  • Channels
    • Portals
    • Email Servers
    • Feedback Form
  • Workflows
    • Ticket Fields
    • Email Notification
  • Agent Productivity
    • Canned Responses
  • Support Operations
    • Apps
    • Customer Fields
  • Account
    • Helpdesk Settings

Settings Page #

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Team #

Agents #

Add the Agents who will be responding to the tickets

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Groups #

Create Groups if required to differentiate Agents based on Group and assign tickets to particular group

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Business Hours #

You can update the business hours as per requirement.

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Channels #

Portals #

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Email Servers #

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Feedback Form #

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Workflows #

Ticket Fields #

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Email Notification #

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Agent Productivity #

Canned Responses #

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Support Operations #

Apps #

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Customer Fields #

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Account #

Helpdesk Settings #

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Further reading:

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